Returns & Refunds

Returns & Refunds

We want you to get the right part. If something isn't right, here's how we handle it.

Return Window

You may request a return within 30 days of delivery. Items must be unused, uninstalled, unprogrammed and in their original packaging with all accessories included.

How to Start a Return

Email sales@palmettolocksupply.com with your order number and the reason for the return. We'll issue a Return Authorization number and return instructions.

Returns sent without a Return Authorization number cannot be processed.

Items That Cannot Be Returned

• Keys, remotes and transponders that have been cut, programmed or paired to a vehicle. Once a key is programmed it cannot be resold.
• Equipment that has been activated or registered. Key programmers, cutting machines and diagnostic scanners are tied to a serial number and software licence on first activation and cannot be returned once activated.
• Software licences, subscriptions and update renewals.
• Items returned incomplete, damaged, or without original packaging.

Restocking Fee

Unopened items in resalable condition are refunded in full. Opened but unused equipment is subject to a 15% restocking fee, which covers the manufacturer's inspection and repackaging charge.

Return Shipping

Return shipping is paid by the customer unless the return is the result of our error or a defective product. Original shipping charges are non-refundable.

Wrong or Damaged Items

If we shipped the wrong item, or it arrived damaged, contact us within 5 business days of delivery with photos of the item and the packaging. We cover return shipping and send the correct item at no cost to you.

Warranty

Equipment carries the manufacturer's warranty, which varies by brand and model and is stated on each product page. Warranty claims after the 30-day return window are handled directly with the manufacturer; we'll help you open the case and follow up.

Refund Timing

Once we receive and inspect the return, refunds are issued to the original payment method within 5 business days. Depending on your bank, it may take a few additional days to appear on your statement.

Questions

Email sales@palmettolocksupply.com — we reply within one business day.